Phone wont turn on.
My Alltel Touch Pro will not turn on. I just bought it and everything worked great. Then I took it out of my pocket and it will not do anything. I have pulled out the battery did a reset, everything I know of. I have device insurance if I need to go that way.
My previous Pro never had any problems like this. Also its not the battery, as my wife switched them around with hers and it still didn't work, by my battery worked in her phone.
Can you get the device into bootloader mode? You enter bootloader by: 1) remove, then reinsert battery 2) Hold the Vol Dn button & press the power button 3) wait for bootloader {multi-colored} screen before releasing Vol Dn button. If you can get to this screen then you can try reflashing the ROM. You can download official ROMs from HTC or Alltel's websites.
If the device is doing nothing at all; then I would recommend getting a replacement. You stated that you just bought the device. Does that mean that you bought it New from Alltel {or other authorized dealer}? If so, then you are covered by the manufacturer's warranty for a year or more.
Many cellular providers will handle the warranty service in-house; meaning that you call Alltel & request a "Warranty Replacement" for your device. If the carrier is still carrying that particular device, they will send you a new/refurbished replacement {Handset only}. You then return your 'Broken' device to the carrier, & you're done.
The other option would be to contact HTC's warranty center. They will require you to send your device to them & they will inspect & repair/replace the device. This route will cause you to be without your device during the repairs.
Before contacting Alltel or HTC for warranty services; check the device's LDIs {Liquid Damage Indicators}. If the LDIs turned red {or even pinkish}, then they will refuse warrany on the basis that the item has received water damage. If this is the case, then file a "lost" phone with alltel & report it to insurance. If you report the device as lost, you can keep it for parts, or use it for target practice; but you will never be able to use the device with a cellular network. If you report the device as "broken", the insurance co. will require you to send the device back to them {so they can get it repaired & sell it for more money}.
0 评论:
发表评论